Effective Date: 30/07/2025

Welcome to Sorelle Vitality!
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, sign up for email updates, or register interest in our services – including group coaching, 1-1 coaching, and challenges.

1. What We Collect

When you interact with our website, forms, or social media, we may collect:

  • Your name
  • Email address
  • Phone number
  • Instagram handle
  • Your preferences (e.g. interest in group coaching, 1-1s, challenges)
  • Any message or comments you submit

2. How We Use Your Information

We use your personal information to:

  • Send you emails about upcoming programmes, events, and wellness tips
  • Follow up with you about your enquiry or interest
  • Provide personalised updates based on your preferences
  • Improve our communication and services

You can unsubscribe from emails at any time by clicking the unsubscribe link at the bottom of any message.

3. How We Store & Protect Your Data

Your information is stored securely using trusted platforms (such as email marketing or booking tools) and is accessible only by authorised team members.
We never sell or share your data with third parties for marketing purposes.

We follow best practices to keep your information safe. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority (ICO) without undue delay, in line with GDPR requirements.

4. Third-Party Services

We may use third-party providers (such as email services, scheduling tools, and payment processors) to help deliver our services. These providers process your data securely and in accordance with GDPR and UK data protection laws.

For payments, we use Stripe. When you make a payment, your information (including payment details) is processed directly by Stripe in accordance with their Privacy Policy, which you can view here: https://stripe.com/gb/privacy.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate details
  • Request that we delete your data
  • Withdraw your consent at any time

To exercise your rights, email us at kelly@sorellevitality.co.uk.

6. Cookies

Our website may use cookies to improve your experience. You can disable cookies through your browser settings if you prefer.

7. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Kelly Adlam
📧 kelly@sorellevitality.co.uk
📱 +44 7766 044183
🌐 www.sorellevitality.co.uk